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Privacy Policy

Last updated: December 8, 2025  ·  Operated by Retrify Holdings LLC ("we", "us", "our")

Your privacy is important to us. This Privacy Policy explains how Handy Andy ("the App", "the Service") collects, uses, and protects your information.

By using the Service, you agree to the practices described below.


1. Information We Collect

We collect only the information necessary to operate and improve the Service.

1.1 Information You Provide

  • Photos, videos, or text you upload for repair analysis
  • Optional feedback or messages you send
  • Your email address (if you contact us)

We do not sell or share your personal information with third parties for marketing.

1.2 Automatically Collected Information

When you use the App, we may collect:

  • Device type (iOS/Android)
  • Operating system and version
  • App version
  • Crash logs
  • General diagnostic data

This information helps us improve stability and performance.

1.3 AI Processing

Handy Andy uses artificial intelligence to:

  • analyze images, videos, and text inputs
  • generate step-by-step DIY instructions
  • provide recommendations or safety reminders

Your uploaded content may be temporarily processed by secure AI models to generate results. We do not use uploaded content to train public AI models.

1.4 Sensitive Information

We do not request or intentionally collect:

  • financial information
  • health information
  • biometric identifiers
  • precise GPS location

Do not upload sensitive content to the App.

2. How We Use Your Information

We use your information to:

  • provide AI-powered repair suggestions
  • offer safety warnings when needed
  • improve app functionality and accuracy
  • troubleshoot issues or bugs
  • respond to your requests

We do not use your information for advertising or profiling.

3. How We Protect Your Information

We implement reasonable administrative, physical, and technical safeguards to protect your information.

However, no system is 100% secure. By using the App, you acknowledge that information may carry risks inherent to all digital services.

4. Sharing of Information

We may share limited information with:

4.1 Service Providers

Trusted third-party partners who help operate the App (e.g., cloud hosting, AI processing). These partners may only use your information to perform agreed services and must protect it.

4.2 Legal Requirements

We may disclose information if required to:

  • comply with law
  • respond to legal requests
  • protect the safety and rights of users or the public

We do not sell personal information.

5. Data Retention

We retain information:

  • as long as necessary to provide the Service
  • or as required by law

You may request deletion of your data at any time (see "Your Rights"). Uploaded images and videos may be deleted automatically after processing unless needed for app functionality.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • request access to your information
  • request deletion of your data
  • request correction of inaccurate information
  • opt out of certain data uses
  • request a copy of your data (data portability)
Exercise Your Rights To exercise these rights, contact us at thehandyandyapp@gmail.com. We respond within a reasonable timeframe (usually 30 days).

7. Children's Privacy

Handy Andy is not intended for children under 13 (or the minimum age required in your region). We do not knowingly collect data from children.

If you believe a child has provided personal information, contact us and we will delete it.

8. Third-Party Services

The App may integrate with third-party services (e.g., cloud processing, analytics). These services may have their own privacy policies. We encourage you to review them if applicable.

9. International Users

If you are outside the United States, please note:

  • Your information may be transferred and processed in the U.S.
  • By using the Service, you consent to such transfer

We comply with GDPR principles of transparency, purpose limitation, and user rights.

10. Links to Other Websites

The App or website may contain links to third-party sites. We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a new "Last Updated" date. Your continued use of the Service after changes indicates acceptance.

12. Contact Us

Retrify Holdings LLC Email: thehandyandyapp@gmail.com
Location: Sonoma County, California
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